Refund policy

Return and Refund Policy

You have fourteen days from receiving your order to return an unworn piece, for any reason. This follows your statutory right of withdrawal as a consumer buying online in the European Union, and nothing in this policy limits that right.

Condition

Pieces must come back unworn and unwashed, with their tags attached and in the original packaging.

How to return

Write to us at hello@wearstilo.com with your order number and the pieces you are sending back. We will reply with the return address in Lisbon and the next steps. Please do not send a parcel before we have confirmed the address, and please use a tracked service.

Return shipping

On a change of mind, you arrange and pay for the return. If a piece arrived faulty, damaged or was not what you ordered, we cover shipping in full both ways and put it right.

Refunds

We refund to the original payment method once your return reaches us and has been checked. This normally takes five to ten business days, and never more than fourteen days from when we receive the parcel. If you withdraw from a whole order we also refund what you paid for standard delivery; where you chose a faster option, we refund the standard rate.

Exchanges

To exchange for another size or colour, tell us when you start your return. Exchanges depend on availability. If the piece has sold out, we refund you instead.

Sale pieces

Pieces bought at a reduced price can be returned on the same terms as everything else.

Items we cannot accept

For hygiene reasons, pierced earrings cannot be returned once the sealed packaging is opened.

Legal guarantee

Separately from the fourteen-day return window, Portuguese law gives you a three-year legal guarantee on new goods against faults, which is longer than the two years required across the European Union. If a piece fails rather than simply wears out, write to us and we will repair it, replace it, or refund you.

Cancelling an order

If you would like to cancel before your order ships, write to us as soon as possible. We can usually stop it within one to two business days of ordering.