Shipping policy
Shipping Policy
We dispatch every order from our atelier in Lisbon, Portugal.
Where we ship
We deliver to twelve countries in the European Union: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal and Spain. Madeira and the Azores are included at the same rate as mainland Portugal.
Rates
- Standard shipping: 6,90 euro to every destination we serve.
- Free shipping on orders over 150 euro.
The rate is confirmed at checkout before you pay, and nothing is added afterwards.
Dispatch and delivery times
Orders are prepared and packed within one to two business days. Transit time after that depends on the destination:
- Portugal (mainland): 1–2 business days
- Spain: 2–3 business days
- France, Belgium, the Netherlands, Luxembourg: 3–4 business days
- Germany, Austria, Italy: 3–5 business days
- Ireland, Finland, Greece: 4–7 business days
- Madeira and the Azores: 4–7 business days
These are carrier estimates rather than guaranteed dates, and may shift slightly around public holidays.
Carriers and tracking
CTT Expresso carries orders within Portugal, and DPD or GLS across the rest of the European Union. A tracking link is sent by email as soon as your order ships. Where the carrier offers pickup points or parcel lockers, you can choose one at checkout.
Duties and taxes
Prices include VAT at the rate of your delivery country, so the amount shown is the amount you pay. Because we dispatch from Portugal and deliver only within the European Union, orders stay inside the EU customs union: there are no duties, no import VAT and no handling fees on delivery. Madeira and the Azores have their own lower VAT rates, applied automatically.
If something goes wrong
If tracking has not moved for three business days, or the estimated date has passed, write to us at hello@wearstilo.com with your order number and we will chase it with the carrier.