Returns & Exchanges

We want you to be sure of your choice. If something is not right, returning it is simple.

How to return

1. Get in touch Write to us at hello@wearstilo.com or through our contact page with your order number, within fourteen days of delivery.
2. Pack it up Place the unworn pieces back in their original packaging with the tags attached.
3. Send it back We will reply with the return address in Lisbon and the next steps. Please use a tracked service so the parcel can be followed.
4. Receive your refund Once we receive and check your return, we refund the original payment method, normally within five to ten business days.

Return condition

• Unworn and unwashed
• Tags still attached
• In the original packaging
• Returned within fourteen days of delivery

Your right of withdrawal

As a consumer buying online in the European Union you have fourteen days from receiving your order to withdraw from it, without giving a reason. Our policy follows that right and nothing here limits it. You do not need a form or an explanation: an email telling us you are withdrawing is enough.

Return shipping

On a change of mind, you arrange and pay for the return. If a piece arrived faulty, damaged or was not what you ordered, we cover the return in full, both ways, and put it right.

Refunds

We refund to the original payment method. This normally takes five to ten business days from when your parcel reaches us, and never more than fourteen days. If you withdraw from a whole order, we also refund what you paid for standard delivery; where you chose a faster option, we refund the standard rate.

Exchanges

To exchange for another size or colour, tell us when you start your return. Exchanges depend on availability, and we will hold the piece for you where we can. If it has sold out in the meantime, we refund you instead.

Sale pieces

Pieces bought at a reduced price can be returned on exactly the same terms as everything else.

Items we cannot accept

For hygiene reasons, pierced earrings cannot be returned once the sealed packaging is opened. Everything else can come back to us unworn, with its tags on.

The legal guarantee

Separately from the fourteen-day return window, Portuguese law gives you a three-year legal guarantee on new goods against faults — longer than the two years required across the European Union. If a piece fails rather than simply wears out, write to us and we will repair it, replace it, or refund you.

Cancelling an order

If you would like to cancel before your order ships, write to us as soon as possible. We can usually stop it within one to two business days of ordering.

If anything here is unclear, please ask before you order. We would rather help first.